Refund Policy

Last updated: July 24, 2026

CozyDesk is free to use, and some themes are optional paid add-ons. Here's how refunds work, in plain language.

Why purchases are final

When you buy a paid theme, it unlocks immediately and you get full access to it right away. Because a digital theme is delivered and usable instantly — there's nothing to "return" — purchases are considered final once the theme has been accessed or used. By completing a purchase, you acknowledge that the theme is delivered instantly and that this waives any automatic refund window.

This keeps CozyDesk sustainable as a small, independent app, and keeps theme prices low.

When we WILL help

We're a real person on the other end, not a faceless store. If something has genuinely gone wrong, please email cozydesksupport@gmail.com with your order details, and we'll look into it. Situations where we'll usually provide a refund or fix include:

• Accidental or duplicate purchase (for example, you were charged twice, or someone bought it by mistake).
• The theme won't unlock or doesn't work as intended.
• A billing or technical error on our side or the checkout's side.

We review these case by case, and our aim is to be fair and reasonable. In most honest situations, we'll take care of you.

When we may say no

To keep things fair and sustainable, we may decline refund requests where:

• The theme was purchased, accessed, and is working as intended, and the request is simply a change of mind after use.
• The request appears abusive — for example, repeatedly buying and refunding themes.

How approved refunds are processed

Purchases of CozyDesk themes are handled by Lemon Squeezy, which acts as the merchant of record for these sales. If we approve a refund:

• It is processed and returned to your original payment method through Lemon Squeezy.
• The time it takes to appear can vary depending on your bank or card provider.
• Lemon Squeezy's own terms also apply to your purchase. You can review them at lemonsqueezy.com.

Your legal rights

Nothing in this policy takes away any refund or cancellation rights you may have under the consumer laws of your own country. Where local law gives you stronger rights, those rights still apply, and this policy is meant to sit alongside them, not replace them.

Contact

To ask about a purchase or request a refund, email cozydesksupport@gmail.com with your order details, and we'll help you out.

Thanks for supporting an independent app. 🌸